Overview
Kick-start a people-first, operations-driven hospital admin career. RHSA’s DDM course blends front office operations, patient coordination, billing basics, TPA documentation, soft skills, and HMIS/EMR tools—so you can run a smooth OPD/IPD desk from Day 1.
The Deputy Duty Manager – Patient Relation Services (DDM) program prepares you for high-responsibility roles at the hospital reception, admission desk, and patient coordination cells. You’ll master queue management, appointment systems, insurance/TPA paperwork, discharge workflows, complaint handling, and inter-department coordination—all aligned to practical hospital standards.
Course Duration
Total Hours
900 Hrs
Classes & Practical Training
630 Hrs
On-the-Job Training (OJT)
270 Hrs
At a glance
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Eligibility: Graduation or Pursuing (Any stream); good communication (Hindi/English)
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Duration: 7 months (classroom + lab practicals + OJT)
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Mode: Classroom + role-plays + simulated front desk + hospital exposure
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Recognition: Skill India • Healthcare Sector Skill Council (HSSC) • NSDC
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Placement: Assured Job Pathway with interview prep & employer connects
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Served Hubs: Dankaur, Greater Noida, Jewar, Rabupura, Knowledge Park, Kasna
What you’ll Learn
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Knowledge about personal hygiene, basic first Aid, Safety and emergency response, CPR training
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Operate a hospital front desk professionally (OPD/IPD)
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Use HMIS/EMR/EHR for registrations, appointments & discharge
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Handle billing basics & TPA/insurance documentation
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Manage patient communications (in-person, phone, WhatsApp, email)
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Maintain NABH-style documentation hygiene & checklists
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Lead small front-desk teams and escalate effectively
Course Structure
| Module | Contents |
|---|---|
| Hospital Systems & Front Office Foundations | Healthcare ecosystem, OPD/IPD flow, roles at reception/admission, coordination with nursing, MRD, billing, pharmacy, diagnostics. |
| Professional Communication & Service Excellence | Greeting & etiquette, empathy, de-escalation & complaint handling, phone/WhatsApp/email scripts, Hindi–English communication drills. |
| HMIS/EMR Operations | Patient registration, scheduling, rescheduling, queue tokens, discharge desk coordination, daily MIS; data accuracy & privacy. |
| Admissions, Billing Basics & Cashiering Etiquette | Admission checklists, package vs itemized billing (overview), deposits & refunds, cash/card/UPI handling SOPs, audit tips. |
| Insurance/TPA & Corporate Patients (Foundations) | Pre-auth documents, required forms, coordination with TPA desk, preferred provider lists, discharge planning documentation. |
| Documentation Standards & NABH-Compliant Checklists | Forms & registers, consent/verifications, incident logging, daily dashboards, hand-over notes, retention & audit readiness. |
| Front Desk Leadership & Shift Management | Duty roster planning, break scheduling, task delegation, inter-department SLAs, escalation matrix, handover rituals. |
| Digital Tools for Desk Efficiency | Excel/Google Sheets (templates, data validation, pivots), Google Drive discipline, email etiquettes, basic CRM concepts. |
| Safety, Ethics & Patient Rights | Confidentiality, sensitive interactions, consent norms, emergency desk coordination. |
| Assessments, OJT & Placement Readiness | Role-plays, viva, case simulations, resume clinic, mock interviews, employer interactions. |
Resources you get: role-play scripts, desk SOPs, NABH-style checklists, Excel/MIS templates, sample TPA forms, mock HMIS login.
Who Should Enroll
- 12th-pass freshers seeking a job-ready healthcare admin role
- Career switchers/homemakers wanting stable front-office jobs
- Paramedical/commerce students aiming for hospital admin careers
Job Opportunities
Entry Roles
- Front Office Executive / Patient Care Coordinator
- Admission Desk Executive / Discharge Coordinator
- DDM (Junior) / Duty Officer (Front Desk)
- Billing Support (documentation) / TPA Coordination (junior)
Where You’ll Work
- Multi-specialty hospitals, nursing homes, day-care centers
- Diagnostics & chain clinics, corporate help-desks
- Insurance/TPA back-offices, healthcare BPOs
Career Path
The journey in hospital administration often begins as a Front Office Executive or Floor Manager, where professionals develop patient-handling skills, communication, and operational awareness. With dedication, they move up to Deputy Duty Manager (DDM) and then to Duty Manager roles, where they oversee staff coordination and daily hospital functions. As they gain expertise, the next step is becoming a Floor or Unit Manager, taking responsibility for entire departments or units. Ultimately, this pathway leads to senior positions like Admin Officer or Operations Executive, where individuals manage large-scale hospital operations, compliance, and service quality—shaping the backbone of healthcare administration.
Eligibility, Duration & Fees
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Eligibility: 10+2 (Any stream), basic computer familiarity
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Duration: 7 months (includes practicals & OJT)
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Fees: Affordable + Scholarship Test based benefits
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EMI/Loan: Assistance available via partner lenders
Why Choose Us
Skill India • HSSC • NSDC badges highlighted in certifications
Simulated front desk + HMIS practice + real hospital exposure
Transparent criteria + interview line-ups
Strong network across Dankaur–Greater Noida–Jewar belt
English + Hindi content, community-friendly communication
Built with inputs from hospital admins